Jai Club - Privacy Policy

Information we collect

Account and identity data

When you create a Jai Club account at jaiclubplay.in.net, we collect personal information you provide directly, including your full name, email address, mobile number, and date of birth. If you choose to complete our Know Your Customer (KYC) process, required for withdrawals above applicable thresholds, we collect a copy of a government-issued ID such as an Aadhaar card, PAN card, or passport, along with a selfie photograph for liveness verification purposes.

Payment information

We collect payment details necessary to process transactions through your chosen method. Jai Club supports widely used Indian payment options including PhonePe, Google Pay (GPay), and BHIM UPI. When you link a UPI ID or initiate an IMPS or NEFT bank transfer, we collect your Virtual Payment Address (VPA) or bank account number. Full card numbers are never stored on our servers; all card transactions are tokenised and handled by our PCI-DSS-certified payment processor.

Technical and usage data

We collect technical and behavioural data automatically when you use jaiclubplay.in.net, including your IP address, device type and model, operating system, browser version, and in-app activity such as games accessed, session duration, and betting history. This data is gathered through server logs and first-party cookies and is used primarily to keep your account secure and maintain the integrity of the platform.

How we use your information

Platform operations and support

We use the information we collect primarily to operate the Jai Club platform and deliver a safe, personalised experience on jaiclubplay.in.net. This includes verifying your identity at the point of registration, processing deposits and withdrawals through our payment partners, accurately crediting winnings and bonuses to your account, and providing timely customer support when you raise a query or dispute.

Legal and regulatory compliance

Jai Club processes personal data to meet its obligations under applicable Indian laws, including statutory requirements related to KYC verification and the prevention of money laundering and terrorist financing. Transaction records, identity documents, and account activity logs are retained for the periods prescribed by law and may be disclosed to regulatory authorities or law-enforcement agencies on receipt of a valid legal order.

Analytics and marketing

We use aggregated and anonymised analytics data to improve platform performance, identify and resolve technical issues, and develop new product features. Where you have consented, we may send personalised offers and promotional updates by email or SMS. You may withdraw this consent at any time by clicking the unsubscribe link in any marketing message or by updating your communication preferences within your Jai Club account settings.

Your rights

Access, correction, and erasure

As a registered user of jaiclubplay.in.net, you hold a number of rights regarding the personal data we process. You have the right to request a copy of all personal information Jai Club holds about you, to require us to correct any data that is inaccurate or out of date, and to request erasure of your personal data where it is no longer necessary for the purpose for which it was originally collected, subject to any mandatory legal retention periods that apply.

Objection and withdrawal of consent

You have the right to object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes. Where our processing is based on your consent, such as the sending of promotional communications, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing that took place before the withdrawal was made.

How to exercise your rights

To exercise any of the rights described above, please submit a written request to our privacy team using the contact details in the section below. We will acknowledge your request within 72 hours and aim to fulfil it within 30 calendar days. We may ask you to verify your identity before processing your request in order to protect your account from unauthorised access.

Contact us

For privacy enquiries, data rights requests, or concerns about how Jai Club handles your personal data, please contact our privacy team by email.

Email: [email protected]
We aim to respond to all privacy-related enquiries within 5 business days of receipt.